batjille
Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data batjille collects when you use our platform, how that data is used, stored, and protected, and what rights you have as a player based in Bangladesh.
How batjille Protects Your Privacy
End-to-End Encryption
All data transmitted between your device and batjille is protected by 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal information are never transmitted in plain text.
No Third-Party Data Sales
batjille does not sell, rent, or trade your personal data to third-party marketers or advertising networks. Your information is used solely to operate your account and improve your experience on the platform.
Secure Data Storage
All personal data stored by batjille is held on secured servers with restricted access controls, firewall protection, and regular security audits. Payment data is never stored in full on our servers.
Minimal Data Collection
We collect only the data that is strictly necessary to operate your account, verify your identity, process payments, and comply with anti-money laundering obligations. We do not collect data beyond what is needed.
Your Consent Matters
Where batjille relies on your consent as a legal basis for processing personal data, you retain the right to withdraw that consent at any time by contacting our support team, without affecting the lawfulness of prior processing.
Responsible Retention
batjille retains personal data only for as long as is necessary for the purposes it was collected, or as required by applicable anti-money laundering and financial record-keeping regulations.
Data We Collect
batjille collects personal data about you in several ways: directly from you when you register or interact with the platform, automatically through your use of our website, and occasionally from trusted third-party sources such as payment processors and identity verification services. The categories of personal data we collect are described in detail below.
1.1 Registration and Identity Data
When you create a batjille account, we collect your full legal name, date of birth, a mobile number registered in Bangladesh, and an active email address. You will also be asked to create a username and password. This information is required to establish and manage your account and to verify that you meet the minimum age requirement of 18 years.
1.2 Identity Verification (KYC) Data
Before your first withdrawal is processed, batjille is required to verify your identity in accordance with Know Your Customer ("KYC") standards. For this purpose, we collect and process copies of one or more of the following documents: your Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a recent proof of address such as a utility bill or bank statement. These documents are reviewed by our compliance team and stored securely.
1.3 Financial Data
When you make a deposit or request a withdrawal, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), the mobile wallet number or bank account reference associated with the transaction, the transaction amount in Bangladeshi Taka (৳), and the date and time of the transaction. Full payment credentials are never stored directly on batjille servers — they are handled by our certified payment partners.
1.4 Usage and Technical Data
As you navigate and use the batjille platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and in-game activity logs such as bets placed, games played, and outcomes recorded. This data is used to maintain platform security, detect fraud, and improve the user experience.
1.5 Communication Data
If you contact our support team via live chat, email, or any other channel, we retain records of those communications including the content of your messages, your contact details, and the date and time of correspondence. This data is used to resolve your query and to maintain a record of our interactions for quality assurance and dispute resolution purposes.
Data Categories Summary
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, Passport |
| Contact | Mobile number, email |
| Financial | Wallet refs, transactions |
| Technical | IP address, device info |
| Usage | Bets, sessions, games |
| Communications | Support chat logs |
How We Use Your Data
batjille uses your personal data for specific, legitimate purposes only. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are set out below.
2.1 Account Management
Your registration data is used to create, maintain, and manage your batjille account. This includes verifying your identity at registration, managing your account settings, communicating account-related notifications, and processing account closure requests.
2.2 Payment Processing
Your financial and identity data is used to process deposit and withdrawal transactions, detect and prevent payment fraud, comply with anti-money laundering obligations, and ensure that funds are only transferred to accounts registered in your own name.
2.3 Platform Security and Fraud Prevention
Technical and usage data is analysed by our security systems to detect and prevent fraudulent activity, unauthorised account access, collusion between players, and abuse of bonuses or promotional offers. Where suspicious activity is detected, this data may be reviewed by our compliance team and, where required by law, shared with relevant authorities.
2.4 Legal Compliance
batjille processes certain categories of personal data because we are legally required to do so, including for anti-money laundering (AML) compliance, responsible gaming obligations, age verification, and financial record-keeping. We retain this data for the periods required by applicable regulations.
2.5 Customer Support
Communication data is used to respond to your support queries, resolve disputes, provide technical assistance, and improve the quality of our support services. Support records may also be reviewed internally for training and quality assurance purposes.
2.6 Platform Improvement
Aggregated, anonymised usage data is used to analyse player behaviour patterns, optimise the platform's game selection and user interface, identify and fix technical issues, and develop new features and services. In this context, data is processed in a form that cannot identify individual players.
2.7 Marketing Communications
With your explicit consent, batjille may use your contact details to send you promotional communications about new games, seasonal bonuses (such as Eid or BPL season promotions), or platform updates. You may withdraw your consent to receive marketing communications at any time by contacting support@batjille or updating your communication preferences in your account dashboard.
Legal Bases for Processing
- Contract — account management, payments
- Legal obligation — AML, KYC, age verification
- Legitimate interest — fraud prevention, security
- Consent — marketing communications
Data Sharing & Disclosure
batjille does not sell your personal data to third parties under any circumstances. We share your data only where necessary for the legitimate operation of the platform, in compliance with legal obligations, or with your explicit consent. The categories of third parties with whom we may share your data are described below.
3.1 Payment Processors
When you make a deposit or request a withdrawal, relevant transaction data is shared with our approved payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to the extent necessary to process the transaction. These partners operate under their own privacy policies and are independently responsible for data they receive in that capacity.
3.2 Identity Verification Services
To fulfil our KYC obligations, batjille may share your identity documents and personal details with third-party identity verification providers. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.
3.3 Game and Software Providers
Some games available on batjille are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as a session token or game round ID) in order to deliver the game to your device. They do not receive your personal identity or financial information unless separately required by their own compliance obligations.
3.4 Regulatory and Law Enforcement Authorities
Where batjille is required by law, court order, or regulatory direction to disclose personal data to a government authority, law enforcement body, or financial intelligence unit, we will comply with that obligation. We will inform you of any such disclosure where we are legally permitted to do so.
3.5 Business Transfers
In the event that batjille undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. We will provide notice of any such transfer and the applicable privacy terms before your data is subject to a materially different privacy policy.
Data Retention
batjille retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for such longer periods as are required by applicable law. Our data retention periods are summarised below.
5.1 Account Data
Personal data associated with your registered batjille account — including your name, date of birth, contact details, and account activity records — is retained for the duration of your account's active status plus a period of five (5) years following account closure. This retention period is maintained to fulfil our anti-money laundering record-keeping obligations and to handle any post-closure disputes.
5.2 Financial Transaction Records
All deposit and withdrawal transaction records, including associated payment method references and amounts in Bangladeshi Taka (৳), are retained for a minimum of five (5) years from the date of the transaction. This retention period is required for financial compliance and audit purposes.
5.3 KYC Documents
Identity documents submitted as part of the KYC verification process are retained for a minimum of five (5) years following the closure of your account, or for such longer period as may be directed by applicable anti-money laundering regulations.
5.4 Support Communications
Records of customer support interactions are retained for a period of three (3) years. After this period, communication logs are permanently deleted from our active systems unless they are subject to an ongoing dispute or legal hold.
5.5 Anonymised Analytics Data
Aggregated, anonymised analytics data derived from usage patterns is retained indefinitely for platform improvement purposes. Because this data cannot be linked back to any individual player, it is not subject to personal data retention limits.
5.6 Deletion Requests
You may request the deletion of your personal data by contacting support@batjille. batjille will process deletion requests within 30 days of receipt. Please note that we may be required to retain certain categories of data (particularly financial and KYC records) for the mandatory statutory periods described above, notwithstanding your deletion request. We will inform you of any such retention obligations at the time we respond to your request.
Data Security
batjille takes the security of your personal data extremely seriously and implements a comprehensive set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, and disclosure.
6.1 Technical Safeguards
All data in transit between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest — including identity documents and account credentials — is stored using AES-256 encryption. Our databases are protected behind multiple layers of firewall and intrusion detection systems. Access to production systems is restricted to authorised personnel only, through multi-factor authentication (MFA) access controls.
6.2 Organisational Safeguards
Access to personal data is granted on a strict need-to-know basis within the batjille team. All team members with access to personal data are subject to confidentiality obligations and receive regular training on data protection best practices. batjille conducts periodic internal reviews of its data handling procedures to ensure ongoing compliance with this Privacy Policy.
6.3 Data Breach Response
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, batjille will take immediate steps to contain the breach, assess its scope, and notify affected players as promptly as circumstances permit. We will provide clear information about the nature of the breach, the categories of data involved, and the steps we are taking to mitigate its effects.
6.4 Your Responsibility
While batjille takes every reasonable measure to secure your data on our end, you also play a role in protecting your account. You are responsible for keeping your login credentials confidential, using a strong and unique password, logging out of shared devices, and notifying us immediately if you suspect unauthorised access to your account. batjille cannot be held responsible for data breaches that result from your failure to maintain the security of your own credentials.
Security Measures
- 256-bit SSL/TLS encryption in transit
- AES-256 encryption at rest
- Multi-factor authentication for staff access
- Firewall and intrusion detection
- Regular internal security audits
Your Privacy Rights
As a player on batjille, you have a number of rights in relation to the personal data we hold about you. We are committed to facilitating the exercise of these rights in a straightforward and timely manner. Your rights are described in detail below.
- Right of Access: You have the right to request a copy of the personal data batjille holds about you. We will provide this information within 30 days of receiving a verified request. We may ask you to confirm your identity before fulfilling an access request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information (such as your email address or mobile number) directly in your account settings, or contact support@batjille for more complex corrections.
- Right to Erasure: Subject to our legal retention obligations (particularly AML and financial record-keeping requirements), you have the right to request the deletion of personal data we hold about you. Please note that we cannot delete data we are legally required to retain.
- Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data we hold, or where you object to our processing but do not yet wish to request erasure — you may request that we restrict our processing of your data while the relevant matter is being resolved.
- Right to Object: Where we rely on legitimate interests as the legal basis for processing your data (for example, for fraud prevention or analytics purposes), you have the right to object to that processing. We will cease processing your data for those purposes unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to Withdraw Consent: Where batjille relies on your consent as the legal basis for processing (primarily for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Data Portability: Where technically feasible and where processing is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
7.1 How to Exercise Your Rights
To exercise any of the rights described above, please contact our Data Privacy team at support@batjille with the subject line "Privacy Rights Request". Please include your registered username, the email address associated with your account, and a clear description of the right you wish to exercise. We will acknowledge your request within 5 business days (Bangladesh Standard Time) and aim to fulfil it within 30 calendar days.
7.2 Age Restriction and Minor Accounts
batjille does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults aged 18 and above. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered an account on batjille, please notify us at support@batjille without delay.
Exercise Your Rights
To submit a privacy rights request, email our Data Privacy team:
Subject: Privacy Rights Request
- Acknowledged within 5 BST business days
- Fulfilled within 30 calendar days
Policy Updates & Contact
8.1 Changes to This Privacy Policy
batjille reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Privacy Policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered players via the email address associated with their account or through an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how batjille collects and uses your personal data. Your continued use of the batjille platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms.
8.2 Links to Third-Party Platforms
The batjille platform may contain references to third-party services (such as payment processors or game providers). This Privacy Policy applies solely to data processed by batjille and does not govern the data practices of any third-party services. batjille is not responsible for the privacy practices of third parties and encourages you to review the privacy policies of any third-party services you interact with.
8.3 Governing Law
This Privacy Policy is governed by and construed in accordance with the laws applicable in Bangladesh. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.
8.4 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or the way batjille handles your personal data, please contact our support team using the details below. We are committed to resolving privacy-related queries promptly and transparently.
Email Support
support@batjille
Plain text — not a clickable link
Live Chat
Available 24/7 directly on the batjille platform. Start a chat from any page using the on-site support widget.
Support Hours
00:00 – 24:00 Bangladesh Standard Time (BST, UTC+6), every day of the year including public holidays.
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